Need some help?
Q: Do you have a phone number?
A: We operate a lean business to provide the best prices to our customers. We have an email address for product enquiries and technical questions. Contact us on firstname.lastname@example.org and we will get back to you within 2 hours, guaranteed.
Q: Can I place an order over the phone?
A: We can not accept card payments over the phone. Our sales are online only via our secure payment module. Guaranteed security and safety during your transaction.
Q: Where do you ship items to?
A: We ship throughout the United Kingdom and offer various options depending on the item and quantity required. You can use our shipping estimator by adding items to the cart and obtaining a shipping quote before proceeding with the order.
Q: Can I buy items on account like with trade suppliers?
A: No, not currently. In order to keep prices down we only accept payment via credit or debit cards. If you can only pay by bank transfer, in certain circumstances we can raise an invoice for payment and goods will be despatched once payment has been received.
Q: I need advice before I buy my products. Can you help?
A: Of course we can! We have an accredited stone conservator on hand to answer your questions. It is best if you email your questions to email@example.com. If you are in a rush then say so in the email header and we will try to answer quicker than the usual 2 hour reply guarantee.
Q: Which lime is best for my project?
A: Have a look at our quick reference sheet CLICK HERE.... Any further information can be found in the product description or failing that, email us at firstname.lastname@example.org. A handy aid worth printing or saving a copy!
If you have a question which is not shown in this FAQ please contact us so we can help you out!
Need help ordering the correct amount? Then use our calculator below and get the correct amount for your project.